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Gift Voucher Terms & Conditions

1. Terms and Conditions

These terms and conditions apply to all gift cards issued by Member Benefits Australia Pty Ltd.

1.1.  Upon receipt of, use or attempting to use a MBA Gift Card you agree to comply with these terms and conditions.

1.2. Upon receipt of, use or attempting to use a MBA Gift Card, or by making a transaction enquiry or exercising any right to redeem value loaded onto a MBA Gift Card, you warrant that you will comply with these terms and conditions and all applicable laws and that the MBA Gift Card will not be used in a manner that is unlawful, misleading, deceptive, unfair or otherwise harmful to consumers.  


  • Australian Privacy Principles” means the privacy principles guidelines issued by the Australian Information Commissioner under the Privacy Act 1988 (Cth), as amended from time to time.
  • “Card Balance” is the amount available for redemption on a MBA Gift Card at any one time, being the initial balance less any value that has been redeemed or has expired. A MBA Gift Card balance can be viewed at the time of purchase, each time the card is used to purchase goods and services via the MBA Portal or at any time on
  • “Expiry Date” means, with the exception of Promotional Gift Cards, the date which is 36 months from the date of issue.
  • “Gift Card Code” means the security code of the Gift Card that is entered at the checkout when redeeming the MBA Gift Card and completing a purchase in the MBA Rewards Portal.
  • “MBA” means Member Benefits Australia Pty Ltd ABN 12 151 525 272.
  • “MBA Gift Card” means a gift card issued electronically by MBA and redeemable online through the MBA Rewards Portal. 
  • Promotional MBA Gift Card” means a MBA Gift Card with an expiry date which is less than 36 months from the date of issue, provided by MBA as part of, without limitation, a temporary marketing promotion, an employee rewards scheme, supplied at a genuine discount or otherwise as permitted by law.
  • “redeem” means to use some of all of the value on a MBA Gift Card to obtain goods or services online through the MBA Rewards Portal.
  • A reference to “we”, “us” or “our” is a reference to MBA.
  • A reference to “you” or “your” is a reference to the person who is taken to agree to these terms and conditions under clauses 1.1 and 1.2.

2. Purchasing and Issuing of MBA Gift Cards

2.1. MBA Gift Cards can be purchased, or will be issued, from MBA online at

2.2. MBA Gift Cards will be issued by electronically by MBA and emailed to your nominated email address.

2.3. Activation of MBA Gift Cards occurs immediately following:

·       the completion of a purchase transaction; and

·       the issue of the MBA Gift Card electronically to your nominated email address.  

2.4. We may apply restrictions from time to time in relation to MBA Gift Card purchase transactions, in order to manage the risk to us and to our customers including the risk of fraudulent use of credit cards. For example, we may reject online purchase transactions in our discretion based on the total number of MBA Gift Cards purchased in a period, or following what we regard as unusual patterns of payment card usage. Payment cards with a non-Australian issuer cannot be used for online purchase transactions.

2.5. MBA may, from time to time, issue Promotional MBA Gift Cards. Promotional MBA Gift Cards may have earlier expiry dates than MBA Gift Cards.

2.6. You are not required to pay GST on the value you use to purchase your MBA Gift Card. However, GST will be included in the value of any goods and services you obtain through the MBA Rewards Portal using a MBA Gift Card.

3. Redeeming a MBA Gift Card

3.1. MBA Gift Cards may only be redeemed online through the MBA Rewards Portal.

3.2 MBA Gift cards cannot be redeemed via any 3rd party affiliate websites.

3.3. Although infrequent, there may be occasions when MBA is unable (because of technical or routine maintenance issues) to electronically process a transaction in the MBA Rewards Portal and MBA accepts no liability whatsoever in such circumstances.  

3.4. If we reasonably suspect fraud or illegality, we reserve the right to suspend a MBA Gift Card value and prevent it being used.  We may prevent MBA Gift Card value being used where we reasonably believe that allowing the value to be used may cause harm to any person (including MBA). If we reasonably believe that value loaded to the MBA Gift Card is the result of any fraud or illegality, we can cancel that value at any time without liability to the holder of the MBA Gift Card.  We will consider in good faith any information from the holder of the card to show that the value has been loaded lawfully.

4. Privacy and Confidentiality

4.1. MBA adheres to the Australian Privacy Principles.

4.2. We will not disclose your personal information to anyone except for the strict purpose of verifying your identity and managing the MBA Gift Card program, or as required by law.

4.3. Information may be disclosed, as a part of the management of the MBA Gift Card program, to contractors or third party service providers who supply to us administrative services in connection with the MBA Gift Card program.

4.4. Some of our service providers operate in overseas locations and we may therefore need to transfer your information overseas in order to receive these service provider services.  Where we share your personal information with such entities, we will do so in compliance with Australian privacy laws and will take steps to ensure that such entities agree to similarly protect that information.

4.5. MBA, its contractors and or third party service providers, will not share, sell or pass on your personal information to any party outside the program.

4.6. Please review the MBA Privacy Policy available a at for further information.

5. Expiry Date

5.1. Expiry Dates can be found on the receipt or voucher when purchasing a MBA Gift Card or when using a MBA Gift Card to purchase products or services via the MBA Rewards Portal.

5.2. Excluding Promotional MBA Gift Cards, the Expiry Date of MBA Gift Cards is 36 months from the date of issue.

5.3. A MBA Gift Card cannot be used after its Expiry Date.  Any Card Balance that has not been redeemed at the Expiry Date is reduced to zero and can no longer be used.  No refunds are provided for any unused Card Balances at expiry.

6. Fees and Charges

6.1. No fees or charges apply when purchasing a MBA Gift Card.

6.2. However, at MBA’s discretion, fees or charges may be incurred by you for the use of Credit, Eftpos or other forms of payment when purchasing a MBA Gift Card.

7. Resale

7.1. Resale of MBA Gift Cards is strictly prohibited, except with our prior written consent. If approved, MBA Gift Cards cannot be re-sold for more than the original purchase price.

7.2 Gift vouchers issued are non-transferable and can only be redeemed by the original recipient.  

8 Cash Advances or Refunds

8.1. You cannot obtain any cash advance with your MBA Gift Card or redeem your Gift Card for cash or cash like products.

8.2. You cannot exchange a MBA Gift Card for any other form of tender, cash or discount or use it to redeem any other form of tender, cash or discount. For  example, you cannot exchange or redeem a MBA Gift Card for any other form of gift card or payment product.

9. Contacting us

9.1. If you have questions about your MBA Gift Card, please visit our website

9.2. If you require further assistance, please contact our customer care team via email or call 1300 119 493.

10. Liability

10.1. You are responsible for your MBA Gift Card and are liable for all transactions made using your MBA Gift Card (whether by you or others).

10.2 MBA has no liability for lost or stolen MBA Gift Cards whatsoever.

11. Changes to Terms of Use

11.1. MBA reserves the right to change any of the terms contained in these Terms of Use at any time where the change is determined to be required.     

 This includes, but is not limited to. the following changes:

·       to add or remove goods or services which may be purchased with the MBA Gift Card;

·       to add or vary conditions for administrative or operational reasons or to prevent the occurrence of fraud or other unlawful or unacceptable conduct;

·       to comply with any contract, law, regulation or statute or order or judgment of any court, tribunal or other body having competent jurisdiction; or

·       where we, acting reasonably, consider that it will not be to your detriment.

12. Governing Law

12.1 These Terms and Conditions are governed by the laws of Victoria. Each party submits to the non-exclusive jurisdiction of the courts of Victoria.